POLICIES

Cancellations & Refunds

Purchase Terms of Agreement

The purchase of digital products, including PDF downloads and online material is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.

Payment + Refund Policy

All transactions for purchase of intangible products, pdf downloads and online content are made through payment gateways such as PayPal or Shopify Payments that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.

Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.tinyxstitches.com are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.

Tiny Cross Stitches reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.

Delivery of Goods and Services

If you do not receive the digital download link upon purchasing, please contact tinycrossstitches@gmail.com immediately with your transaction/payment details to ensure your product is delivered as soon as possible.

We want you totally love our patterns as much as we do! Please don't hesitate to reach out to us with questions or concerns about your pattern! We are ALWAYS happy to help wether you need help printing your pattern, digital cross stitch app questions or anything else regarding your downloads. Please don't hesitate to reach out to me via email: tinycrossstitches@gmail.com or message me on my Etsy shop.

PRIVACY

Your privacy is extremely important to us!

We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

The type of information we will collect about you includes: your name, address, phone number & email address. 

We collect information about you only to process your order and to provide you with the best possible service and we may contact you about your order.

We will not sell or pass our customers e-mail addresses or other details to other parties. 

Your consent is needed for future marketing (option to opt out).

Please contact us for questions: tinycrossstitches@gmail.com