POLICIES

Cancellations & Returns

We want you totally love our products as much as we do. That's why we have a NO QUESTIONS ASKED return and exchange policy!

If you ever experience it differently we will be happy to help and create a no-questions asked return policy. Please notify us within 14 days of received goods via email (lunaandlores@gmail.com) of your return wish and we will get in touch with you to obtain a return number. 

A full refund of the price (minus shipping) you paid for the item will be issued within thirty days of receipt provided the item is returned in its original condition:  unused, in its original packaging and in a resellable condition.  Non refundable are shipping costs. Return shipping has to be paid by you.

We will not refund if your product has been used or worn by you. We hope this is understandable that due to hygienic reason we cannot accept returns from used or opened products.

If you receive your goods in damaged conditions, please contact us within 14 days as we will arrange a replacement or refund your purchase.

What happens after you've placed your order with us?

We will send you an email to acknowledge receipt of your order. Please check your spam folder as well. Unless otherwise specified on our website, we will dispatch your products within 14 business days of your payment being cleared.   

Please note that once received, we only accept cancelations within 48 hours after placed order.

We use Paypal to process payments.  It provides a secure payment option for our customers, we will not see or retain your credit card details or banking informations.

You do not need a Paypal account to make a purchase.  When you check out via Paypal, you have the option of paying via a Paypal account or by submitting your credit card details or debit card payment.

Our prices are inclusive taxes but do not include postage or packing. 

Please keep your proof of shipping  for safe exchange/refund procedure.

PRIVACY

Your privacy is extremely important to us!

We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

The type of information we will collect about you includes: your name, address, phone number & email address. 

We collect information about you only to process your order and to provide you with the best possible service and we may contact you about your order.

We will not sell or pass our customers e-mail addresses or other details to other parties. 

Your consent is needed for future marketing (option to opt out).

Please contact us for questions: lunaandlores@gmail.com